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Leading coach holiday operator,
Transport Logistics Assistant
Established over 20 years, leading coach holiday operator, specialising in great value tours to the UK’s best-loved holiday destinations in every corner of England, Scotland, Wales, Ireland and continental Europe.
As part of a small team, to support drivers, coach companies, tour managers and customers with day to day logistical queries as they travel within the UK and continent.
Main point of contact for drivers and coach companies to ensure they have the necessary information and support to deliver holidays to a consistently high level
Support the logistics of the coach operation by completing routing and timing of coach holiday departures and selected tours
Support the organisation of feeder vehicle requirements
Deal with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, hoteliers) and internal (Finance, Operations, Administrations, Reservations) customers
Assist with the management of information held on all internal IT systems
Collate and distribute (by email) driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure
Route and time coach holiday departures
Action last minute customer amendments and cancellations by informing relevant stakeholder
(coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers)
Assist in the management of Compliance Records to ensure that all transport suppliers are providing vehicles that are insured, road worthy and fit for purpose
Handle any lost property issues
Man the after-hours phone on a rota basis (after training), as well as working regular weekends, plus mid-week on a rota with early and late shift patterns
Periodically accompany visits to the key transport providers
Excellent communication skills
Strong people skills
Customer service focused
Good telephone manner
Highly organised and able to prioritise own workload.
Computer literate essential
Able to use own initiative.
Previous experience of travel and/or coach operations desirable but full training will be given
Previous experience in a logistics role
Good geographical knowledge of the UK.
Hours of work, Salary and Benefits
Salary £18.500 – £22,000
Normal office hours, Monday to Friday 09.00 to 17.00
The Reservations office is open seven days a week, so flexibility of working hours is an absolute must but flexible working arrangements can be considered
Manning the after-hours phone on a rota basis as well as working regular weekends, plus mid-week on a rota with early and late shift patterns will be required
We endeavour to reply to all applications received but this is not always possible owing to the large number of applications we receive. If you have not heard from us within 14 days of your application, you should assume your application has been unsuccessful
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